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FAQ Allone Wellness

FAQ General

Where do you ship from?

We ship out of Vancouver, British Columbia, Canada.

Do you have a store or physical location to do a local pick-up?

We do not have a brick and motor store for pick-up. We sell on our online store only.

How do I get free shipping?

You get free shipping after $69CAD before taxes and after coupons on the website in Canada and USA on the mainland. 

Shipment processing time

All orders are processed by our warehouse in Vancouver, BC, within 0 - 2 business days. Orders are not shipped or delivered on weekends or holidays. We usually can ship out the package the same day before, 3 pm PST. 

Canadian orders with WPS items can only be shipped Canada post - Expedited or UPS by ground as they are hazmat items.

USA orders with WPS items can only be shipped with UPS by ground as they are hazmat items. 

Please allow 24 hours for tracking to start working. It's rare to have items out of stock for more than a day, but Pure CDS may take a few days to ship out once a month or so. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

What is you store currency?

Our store is now charging in Canadian, CAD instead of USD as was the case before Sept 1st 2023. United States customer can still order, they will just convert CAD to USD in there currency.

Why is there plastic around the top of the bottles?

The heat seals are designed to prevent bottles from leaking during transit. Although they may also reduce the risk of tampering, it is possible for the seals to break during transit. If this occurs, please inform us and conduct a test to confirm if the product is still functional.

Do you accept returns?

We accept 30-day returns on some items, but we can not accept any returns for WPS products as they are hazmat items and are made fresh on demand. Also, we have to make sure they are untampered with for our customer's health and safety. Please make sure you order the right kind and amount. Thank you for your understanding.

I am currently located in the USA, but off the mainland. Why is it not possible to have the product shipped to my location?

We do not ship to United States not on the main land, Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Marshall Islands, Marshall Islands, Palau and the Armed Forces.

Do you ship internationally?

We have stopped shipping internationally at this time. With the exception of the USA's main land. We will again if it becomes possible.

Do you store credit card information and is your site secure? 

We do not store credit card information, once the information enters we do not have access to the credit card again.

Our Shopify site is PCI compliance seriously and provides SSL certificates to improve security.

Do you accept e-Transfer?

We do not accept e-Transfer, the only accept payment by Credit Card and PayPal. 

How are taxes calculated on your site?

Taxes are charged for orders in Canada only.  They are charged for Hst, Pst, or Gst and on shipping cost. Coupon code are charged before taxes

FAQ Water Purification

Do you have an expiry date on the bottles?

We do not have an expiry date on the bottles

WPS kit will be full strength for 1 to 2 years, and we make enough at a time to last a couple of weeks, so it is sent out fresh.

CDS and CDH will be at full strength for up to one year if unopened. We will make enough at a time to last for a week to keep it fresh.
 
It's possible for the product to retain effectiveness after its expiration date, but it will gradually lose potency. Additionally, the air inside the bottle can also deactivate the product over time. Therefore, the more frequently you use it, the faster it will become less effective. To mitigate this, you may consider transferring the product to a smaller bottle when nearly empty for CDS.
 

Can you freeze the plastic bottles for long-term storage?

Yes, you can freeze them and store them for 5 years or longer at full strength. They may come frozen in colder weather, but this is fine.

What is the expected color and smell of the solution or liquid upon activation of the WPS KIT?

When activating a few drops of the WPS KIT, look for a yellow color and the smell of choline. Depending on how many more drops you add it will turn dark yellow, to dark amber brown soon after activation. Also it will smell more like chlorine so you should use it in a well ventilated space.

What is the difference between plastic and glass bottles? 

Glass: Our bottles come with childproof droppers to ensure safe usage. Crafted with high-quality amber glass, they effectively filter out harmful ultraviolet (UV) light. Glass is an excellent option for storing items for over eight months, thanks to its durability and longevity.
Plastic: However, if you are looking for UV protection, plastic bottles are the way to go, as they are not opaque like glass. It is very rare, but plastic bottles may leak after eight months. They can be frozen for long-term storage. Plastic is also a great choice for on-the-go use, as it is less likely to break if dropped.
 

Where are your water purification supplies sourced from?

We source all water purification solutions, bottles and labels from within Canada. All bottling and manufacturing are made in Canada. We are proud of WPS to be a product of Canada.

How is Pure CDS and CDH 3000 PPM made and what is the difference?

Our most popular product, CDS 3000 PPM, is made by activating Part A and B in a glass inside a glass container for 12 hours with water in it. The water then has pure CDS.

CDH 3000 PPM is our least popular and is made with the activator still in it and made with Part A and Hydrochloric Acid (HCL). It also takes 12 hours to activate.

CDH is stronger than CDS. CDS tastes better than CDH.

What is the difference between Part A 22.4% and 25% Sodium Chlorite?

Part A has 2 kits 22.4% and 25% Sodium Chlorite. They both make Chlorine Dioxide when activated by Part B, just the 25% is a little stronger. They both work the same and the difference would not be noticeable. Some people like one more than the other.

For Part B of the kits, what is the difference between Citric Acid and Hydrochloric Acid (HCL)?

Part B has 2 different food-grade acids to activate Part A, Citric Acid and Hydrochloric Acid (HCL). 
Citric Acid and HCL both will activate the Part A Sodium Chlorite in 30 seconds. The difference is some people like the taste better of HCL and it is used for digestion in your stomach already so it may be tolerated better.
 

How do you make Choline Dioxide with a KIT?

There are many ways to make Choline Dioxide, but one of the easy ways is to activate Sodium Chlorite. This can be done easily by using WPS Kits. You only need to add 1 drop of Part A and B together in a clean glass and wait 30 seconds. You now have Choline Dioxide Hurray!

Why is Choline Dioxide used for water purification?

You should use chlorine dioxide solution to purify your water because it is an efficient oxidant, biocide, and disinfectant. It also barely reacts with organic compounds and produces less waste and pollutants than other water purification methods. 

Chlorine dioxide can destroy bacteria, viruses, and other germs in water, therefore preventing the spread of waterborne illnesses.

How to use and store Pure CDS?

To purify water: No activation is required. Simply add 2 to 5 drops per liter of water, depending on its level of impurities. After adding the drops, shake or stir the water, then let it sit for 30 minutes. If the water appears murky, filter it.

STORAGE: Keep refrigerated for 4 hours before opening. Then store with the lid closed to keep effective. Do not expose to light. Full Strength, for up to 1 year, unopened.

How to use and store water purification KITs?

KIT ACTIVATION OF CHLORINE DIOXIDE: Mix 1 drop of PART A Sodium Chlorite and 1 drop of PART B Hydrochloric Acid or Citric Acid in a clean container to make Chlorine Dioxide. Use one drop of each. Allow 30 seconds for activation before pouring the mixture into water for purification.

HOW TO PURIFY WATER: To purify one gallon of water, add 1 to 3 activated drops, depending on the level of impurity. Shake or stir the water thoroughly and let it settle for 30 minutes. If the water appears murky, filter it before use.

STORAGE: Keep in a cool, dry, dark place with the lid closed. Full strength for 1 to 2 years.

How is your Sodium Chlorite Solution made?

We get 25% Sodium Chlorite Solution from a supplier in Canada. To make the 22.4% solution, we diluted it with distilled water.

We find this is superior to using 80% Sodium Chlorite Powder Flakes as it has no impurity to filter out after mixing it with the distilled water, unlike the powder version.

Do you have Sodium Chlorite flakes?

We do not have Sodium Chlorite flakes because they are not available here in Canada.

What is the standard of your Sodium Chlorite Solution Part A?

Our Sodium Chlorite Solution is Certified by NSF/ANSI Standard 60 for use in drinking water for chlorine dioxide production at a maximum of 28 mg/L.

NSF certification requires testing to NSF standards for contact with drinking water, food, etc.

What is the quality of Hydrochloric Acid (HCL) Part B?

We have a high-quality food-grade Hydrochloric Acid ACS tested by a quality assured ISO 9001:2015 certified company to verify the material meets food Chemical Codex 5th ED.

What is the quality of Citrus Acid Part B?

 Our citric acid is made from a natural occurring fruit acid, produced commercially by microbial fermentation of a carbohydrate substrate. This food grade acid meets the of major world codex and pharmacopoeia standards including the USP, FCC, BP, EP, DAB and FAO/WHO.
 

Made by mixing citrus acid powder 50 parts to 50 parts professional distilled water.

Where can I find all WPS water purification products?

You can find all our Water Purification products here on this website page https://allonewellnessnow.com/collections/water-purification-drops-wpd-cds

Is WPS KIT and CDS the same as using MMS Protocols?

Health Canada is advising Canadians that using "MMS" also known as Miracle Mineral Solution or Miracle Mineral Supplement may cause serious health problems if taken as Jim Humble or Andreas Kalcker suggest. AllOne Wellness is not responsible for any misuse of our products.

WPS KITs and CDS is a chlorine dioxide product. WPS is to be used for water purification only, 

Please do not ask how to use it for MMS or what Protocols to use it for. We can not give any advice on this.
 
Do you have wholesale prices?
 
We have a wholesale discount of 20% off CDS orders over 20 bottles and water purification kits over 10 bottles. Also, all WPS orders over $275.00 CAD will qualify for wholesale.
Use the wholesale discount CDSWHOLESALE at checkout.
 
We also have a wholesale discount of 25% off CDS orders over 40 bottles and water purification kits over 20 bottles. Also, all WPS orders over $ 550.00 CAD will qualify for wholesale.
 Use the wholesale discount WHOLESALE25 at checkout.

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Refund Policy

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Returns

We accept 30-day returns on some items, but we can not accept any returns for WPS products as they are hazmat items and are made fresh on demand. Also, we have to make sure they are untampered with for our customer's health and safety. Please make sure you order the right kind and amount. Thank you for your understanding.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@AllOneWellnessNow.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@AllOneWellnessNow.com and send your item to:

1581-H Hillside Ave,
Mailbox 366
Victoria, BC V8T 2C1



Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

1581-H Hillside Ave,

Mailbox 366

Victoria, BC V8T 2C1


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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