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FAQ Allone Wellness Canada

AllOne Wellness Customer Service FAQ

FAQ General for Shipping

Where do you ship from?

We have two warehouses to deliver your package faster: Calgary, Alberta, and Ontario, Canada. 

How do I get free shipping?

Orders exceeding $69 CAD (before taxes and after applying coupons) qualify for free shipping within Canada.

For the contiguous 48 states in the USA, free shipping is available for orders over $69 CAD about $50 USD. For Hawaii, Alaska, and Puerto Rico, shipping is available for a flat rate of $2.97 CAD, although it does not qualify for free shipping at this threshold.

What is the Shipment processing time?

All orders are processed within 0 - 2 business days. Orders are not shipped or delivered on weekends or holidays.

What is your Shipping time?

Our shipping times vary from 1 to 4 business days. We use Canada Post, UPS, and other carriers to ship our packages. Each shipment includes tracking and delivery confirmation. The closer you are to our warehouse, the quicker you will receive your package.

Can I get my order faster for Chlorine Dioxide products?

We also provide guaranteed UPS Ground shipping, which takes 1 to 3 business days for an additional cost. UPS offers the fastest shipping option available; however, we can only use ground shipping for Chlorine Dioxide items since they are classified as hazardous materials.


How long does it take for tracking to start working?

Please allow 24 Business hours for tracking to start working. Also, it may take a few days longer in rare cases. Rest assured, if it has tracking, it will ship out the same day. Contact us if tracking has not been updated in 3 days.

Do you ship internationally?

We have stopped shipping internationally at this time, except for the USA. 

Do you have a store or physical location where customers can pick up items locally?

No, we operate exclusively as an online store.

FAQ General for Website 

What is your store currency?

Our store changed to Canadian, CAD. United States customers can still order; they will convert CAD to your USD currency. Your credit card or PayPal will exchange currencies.

Do you accept returns?

We accept returns within 30 days of delivery. To qualify, the item must be unused and in sellable condition.

Do you store credit card information?

We prioritize the security of your sensitive information. Therefore, once credit card details are entered, we do not retain access to this information to further ensure your data privacy and protection.

How Secure is Our Website?

Our Shopify site prioritizes PCI compliance and takes security seriously, ensuring the implementation of SSL certificates to enhance and safeguard the overall security of our platform.

Where is the coupon code in the website?

  1. When at checkout, locate "Show Order Summary" at the top of the webpage.
  2. Click on "Show Order Summary" if needed to reveal more details.
  3. Look for the "Discount code" box below the order summary.
  4. Enter your code in the designated field.
  5. Click "Apply" to activate the coupon.

Do you accept e-Transfer?

We do accept e-Transfer for Canadian customers; you can find it in the payment section with the rest of the payment options. 

How are taxes calculated on your site?

Taxes are charged for orders in Canada only. They are charged for HST, PST, RST, QST, or GST and on shipping costs. Coupon codes are charged before taxes. No taxes are charged in the USA.

FAQ Chlorine Dioxide

Why is there plastic around the top of the bottles?

The heat-sealed shrink bands around the lids are designed to prevent bottles from leaking during transit. Although they may also reduce the risk of tampering, the seals can break during transit. If this occurs, please inform us and conduct a test to confirm if the product is still functional.

Can you Freeze Plastics and Glass Bottles for Long-term Storage?

Yes, you can freeze CDS Pure 3000 ppm and store it for 5 years or longer while maintaining its full strength. It may arrive frozen in colder weather, which is perfectly acceptable. However, we do not recommend freezing the kit anymore, as there is a chance that the sodium chlorite could clump together if frozen, although we have not observed this happening. To extend the shelf life of Chlorine Dioxide Kits, you can refrigerate them.

What is the Expected Color and Smell of the Solution or Liquid upon activation of the Chlorine Dioxide KIT?

When activating a few drops of the Chlorine Dioxide Kit, look for a yellow color and the distinct smell of chlorine. The solution will change from yellow (with 1 to 6 drops) to dark yellow (with 10 to 30 drops) and eventually to dark amber brown (with 100 to 400 drops) shortly after activation. As you add more drops, the chlorine smell will become stronger, so be sure to use it in a well-ventilated area.

What is the Difference between Plastic and Glass Bottles?

🫙Glass Bottles with Child Restraint Sealsafe plug

Our glass bottles feature a child-resistant Sealsafe plug, ensuring safe and controlled use. The Sealsafe plug is air-tight and self-sealing, making it accessible only with an oral syringe to prevent contamination and evaporation. Each bottle comes with an external 1ml oral syringe, as the inner rubber-lined dropper may degrade over time.

Made from high-quality amber (brown) glass, these bottles effectively filter out harmful UV light. Glass is the preferred choice for long-term storage (over six months) due to its durability and non-leaching properties. Experience elegance and convenience with our glass bottles.

🚶🏻Plastic Bottles for On-the-Go

Our plastic bottles are made from high-density polyethylene (HDPE), a premium chemical-resistant plastic that ensures durability and convenience, especially for on-the-go use. Their opaque design provides excellent UV protection. While failures are very rare after eight months of use, these containers are ideal for short-term use (under six months) and travel due to their durability and portability. The warranty for the plastic bottles is one year for Pure CDS and two years for Chlorine Dioxide kits.

Where are your Chlorine Dioxide Supplies sourced from?

We source all Chlorine Dioxide solutions, bottles and labels from within Canada. All bottling and manufacturing are in Canada. We are proud of our chlorine dioxide products for being a product of Canada or Made in Canada.

Difference Between CDS 3000 ppm and Chlorine Dioxide KIT?


CDS (Chlorine Dioxide Solution) is a pre-activated solution containing chlorine dioxide gas dissolved in water at a concentration of 3000 ppm. It is convenient to use and does not produce any byproducts associated with kits. However, it has a shorter shelf life compared to the CD kit, as it is sensitive to heat and air. Storage is also different; keep it in a cool place and refrigerate before opening. Unopened, it lasts for up to 8 months, and once opened, it remains effective for 1 to 3 months. Additionally, CDS is five times more expensive than the CD kit.

The Chlorine Dioxide Kit is a two-part system that you activate yourself (Part A + Part B). Once activated, it produces a much stronger solution—about 33,000 ppm per 1 mL of the activated solution. The kit is shelf-stable and does not require refrigeration. It can last up to 2 years before it starts to lose potency, and even after 10 years of being stored in a cool environment, it may still work, albeit not as effectively. The process will result in parts A and B remaining mixed together, so it will not be Pure CDS. You can create your own Pure CDS using this mixture, and we have a blog available that explains how to do it. However, be aware that it will take more time and require certain materials to complete the process. Additionally, it offers five times better value than pre-made Pure CDS solutions.



Quick conversion: 11 mL of CDS 3000 ppm ≈ 1 mL of activated KIT.

Chlorine Dioxide KIT vs. Pure CDS 3000 PPM

🆚The Chlorine Dioxide KIT and Pure CDS 3000 PPM share the same pathogen-fighting capabilities since they both utilize Chlorine Dioxide to eliminate disease-causing organisms. The primary distinction is that our Chlorine Dioxide KIT requires activation and yields a solution with a potency of 33,000 ppm for every 1 ml of activated solution, whereas Pure CDS 3000 PPM is pre-activated and maintains a more moderate strength of 3000 ppm. Pure CDS means it contains no residual Chlorine Dioxide KIT ingredients or byproducts except Chlorine Dioxide Gas.🔬🦠

What is the Difference Between Part A 22.4% and 25% Sodium Chlorite?

Part A has two options: 22.4% and 25% Sodium Chlorite. They both make Chlorine Dioxide when activated by Part B. The 25% version is slightly stronger, about 10% stronger than the 22.4%. They both work the same, and the difference would not be noticeable for most users. Some people may prefer one over the other, but the choice is a matter of personal preference.

For Part B of the kits, what is the Difference Between Citric Acid and Hydrochloric Acid (HCL)?

Part B has two different food-grade acids to activate Part A, Citric Acid and Hydrochloric Acid (HCl). Both Citric Acid and HCL will activate the Part A Sodium Chlorite in 30 to 50 seconds. HCL is also much more popular than Citric Acid and may be stronger at activating.

How do you make Choline Dioxide with a KIT?

There are many ways to make Chlorine Dioxide, but one of the easiest methods is to activate Sodium Chlorite. This can be done easily using Chlorine Dioxide Kits. Simply add 1 drop of Part A and 1 drop of Part B together in a clean glass and wait 30 to 50 seconds. Congratulations, you now have Chlorine Dioxide!

How to Store Pure CDS 3000 ppm?

Storage: Upon receiving Pure CDS, it's helpful to refrigerate it immediately. Allow it to refrigerate for at least 4 hours before opening. Rest assured, our solution retains its full strength for up to 8 months when unopened from the date received. Once opened, it remains potent for approximately 1 to 4 months.

How to activate Chlorine Dioxide Kits?

KIT Activation of Chlorine Dioxide: Mix 1 drop of PART A Sodium Chlorite and 1 drop of PART B Hydrochloric Acid or Citric Acid in a clean container to make Chlorine Dioxide. Use one drop of each. Allow 30 to 50 seconds for activation.

Storage: Keep in a cool, dry, dark place with the lid closed. Full strength for 1 to 2 years.

What is the conversion of the Chlorine Dioxide KIT to Pure CDS 3000 PPM?

⚖11 ml of Pure CDS 3000 PPM is equivalent to 1 ml of activated Chlorine Dioxide KIT, making it 11 times stronger.

💪Upon activation, 1 ml of Sodium Chlorite from our Chlorine Dioxide KIT has been verified to generate approximately 33,000 ppm of Chlorine Dioxide, whereas Pure CDS 3000 PPM is 3000 ppm. It's important to note that with the KIT, this will be a total of 2 ml, as 1 ml of Part B is added to activate.

How is your Sodium Chlorite Solution made?

Our Sodium Chlorite Solution is produced by an industrial manufacturer at a 25% concentration, adhering to the highest standards. This meticulous process ensures the quality and effectiveness of our product for various applications.⭐🏭

📏What is 28% Sodium Chlorite?

📐28% Sodium Chlorite Solution is equivalent in concentration to 22.4% Sodium Chlorite Solution. This discrepancy arises when Sodium Chlorite is produced using 80% Sodium Chlorite flakes. While some refer to it as 28%, the actual concentration is 22.4% Sodium Chlorite Solution, with 5.6% consisting of inert salts, which are sometimes counted as Sodium Chlorite. We do not make it from flakes like others, this way we have less 1% salts and it is more pure.🕵

Do you have Sodium Chlorite flakes?

We do not offer Sodium Chlorite flakes as they are not available in Canada.

What is the standard of your Sodium Chlorite Solution Part A?

PART A - This product is proudly manufactured and bottled in Canada, featuring an Ultra Pure Grade Sodium Chlorite Solution at a concentration of 25% or 22.4%. It is not sourced from sodium flakes, ensuring a higher quality formulation. The solution is registered with the EPA, demonstrating compliance with safety and environmental standards. Additionally, it holds NSF/ANSI/CAN 60 certification for drinking water. It is also KOSHER certified, meeting dietary requirements for certain consumers. Furthermore, the solution conforms to the rigorous standards set by the American Water Works Association. Each bottle is carefully filled in a facility that is not registered.

What is the quality of Hydrochloric Acid (HCL) Part B?

PART B - Proudly Manufactured and Bottled in the USA, this Ultra Pure Grade Hydrochloric Acid is formulated as a 4% Aqueous Solution. It meets the highest standards of purity, being classified as ACS Reagent Grade, ensuring its suitability for various applications. Certified to FCC Grade, this product has undergone rigorous testing by a laboratory accredited with ISO 9001:2015, reflecting our commitment to quality and consistency. Our Hydrochloric Acid complies with the Food Chemical Codex 5th Edition standards, assuring you of its reliability for food-related uses. Each bottle is carefully filled in a facility that is not registered.

What is the quality of Citrus Acid Part B?


PART B - Citric acid is a naturally occurring fruit acid, produced commercially by microbial fermentation of a carbohydrate substrate. Citric acid is the most widely used organic acid and pH-control agent in foods, beverages, pharmaceuticals and industrial applications. As a food-grade acid, it is certified by USP and FCC Grade. Rest assured, our Citric Acid is meticulously crafted to meet the most exacting quality benchmarks. Made by mixing citrus acid powder 50 parts to 50 parts professional steam distilled water. Each bottle is carefully filled in a facility that is not registered.

Do you have wholesale prices?

We offer a wholesale discount of 20% off for Chlorine Dioxide bottle orders over $275.00 CAD are eligible for wholesale pricing.

To apply the wholesale discount, use the code CDSWHOLESALE during checkout.

We offer a wholesale discount of 25% off for Chlorine Dioxide bottle orders over $550.00 CAD will also qualify for wholesale pricing.

To apply this discount, please use the code WHOLESALE25 during the checkout process.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@AllOneWellnessNow.com. Please note that returns will need an RMA to be return. Please contact us for your RMA.


If your return is accepted, we’ll send you a return shipping label or you will need to send it back you self, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Support@AllOneWellnessNow.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@AllOneWellnessNow.com.

Refund Policy

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Returns

We accept 30-day returns on some items, but we can not accept any returns for WPS products as they are hazmat items and are made fresh on demand. Also, we have to make sure they are untampered with for our customer's health and safety. Please make sure you order the right kind and amount. Thank you for your understanding.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@AllOneWellnessNow.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@AllOneWellnessNow.com.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Contact us.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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