AllOne Wellness Customer Service FAQ

FAQ General for Shipping

Where do you ship from?

We have one warehouse in Ohio, USA.

Do you have a store or physical location where customers can pick up items locally?

No, we operate exclusively as an online store.

How do I get free shipping?

Orders exceeding $69 CAD (before taxes and after applying coupons) qualify for free shipping within Canada. For the contiguous 48 states in the USA, free shipping is available for orders over $69 CAD about $50 USD. For Hawaii, Alaska, and Puerto Rico, shipping is available for a flat rate of $2.97 CAD, although it does not qualify for free shipping at this threshold.

What is the Shipment processing time?

All orders are processed within 0 - 2 business days. Orders are not shipped or delivered on weekends or holidays.

How are USA orders with Chlorine Dioxide items shipped?

We ship with DHL eCommerce and delivery by USPS. This allows us now to ship to P.O. boxes. We also offer UPS Ground as an option for an additional cost.

How long does it take for tracking to start working?

Please allow 24 Business hours for tracking to start working. Also, it may take a few days longer in rare cases. Rest assured, if it has tracking, it will ship out the same day. Contact us if tracking has not been updated in 3 days.

Where do you ship to in the USA?

We ship to the contiguous 48 states, as well as Hawaii, Alaska, and Puerto Rico. However, we cannot ship to Guam, American Samoa, the Marshall Islands, Palau, or Armed Forces locations. If you are in one of these areas, you may be able to arrange for a third-party shipping service to send items to you from the U.S.

Do you ship internationally?

We do not ship internationally at this time. Only to the USA and Canada.

FAQ General for Website 

What is your store currency?

Our store changed to Canadian, CAD. United States customers can still order; they will convert CAD to USD. Your credit card or PayPal will exchange currencies.

Do you accept returns?

We accept returns within 30 days of delivery. To qualify, the item must be unused and in sellable condition.

Do you store credit card information?

We prioritize the security of your sensitive information. Therefore, once credit card details are entered, we do not retain access to this information to further ensure your data privacy and protection.

How Secure is Our Website?

Our Shopify site prioritizes PCI compliance and takes security seriously, ensuring the implementation of SSL certificates to enhance and safeguard the overall security of our platform.

Where is the coupon code on the website?

1. When at checkout, locate "Show Order Summary" at the top of the webpage.
2. Click on "Show Order Summary" if needed to reveal more details.
3. Look for the "Discount code" box below the order summary.
4. Enter your code in the designated field.
5. Click "Apply" to activate the coupon.

Do you charge taxes in the USA?

No taxes are charged in the USA. You can order tax-free as we are in Canada.

FAQ Chlorine Dioxide

Why is there plastic around the top of the bottles?

The heat-sealed shrink bands around the lids are designed to prevent bottles from leaking during transit. Although they may also reduce the risk of tampering, the seals can break during transit. If this occurs, please inform us and conduct a test to confirm if the product is still functional.

Can you Freeze Plastics and Glass Bottles for Long-term Storage?

Yes, you can freeze CDS Pure 3000 ppm and store it for 5 years or longer while maintaining its full strength. It may arrive frozen in colder weather, which is perfectly acceptable. However, we do not recommend freezing the kit anymore, as there is a chance that the sodium chlorite could clump together if frozen, although we have not observed this happening. To extend the shelf life of Chlorine Dioxide Kits, you can refrigerate them.

What is the Expected Color and Smell of the Solution or Liquid upon activation of the WPS KIT?

When activating a few drops of the Chlorine Dioxide Kit, look for a yellow color and the distinct smell of chlorine. The solution will change from yellow (with 1 to 6 drops) to dark yellow (with 10 to 30 drops) and eventually to dark amber brown (with 100 to 400 drops) shortly after activation. As you add more drops, the chlorine smell will become stronger, so be sure to use it in a well-ventilated area.

What is the Difference between Plastic and Glass Bottles?

🫙Glass Bottles with Child Restraint Sealsafe plug

Our glass bottles feature a child-resistant Sealsafe plug, ensuring safe and controlled use. The Sealsafe plug is air-tight and self-sealing, making it accessible only with an oral syringe to prevent contamination and evaporation. Each bottle comes with an external 1ml oral syringe, as the inner rubber-lined dropper may degrade over time.

Made from high-quality amber (brown) glass, these bottles effectively filter out harmful UV light. Glass is the preferred choice for long-term storage (over six months) due to its durability and non-leaching properties. Experience elegance and convenience with our glass bottles.

🚶🏻Plastic Bottles for On-the-Go

Our plastic bottles are made from high-density polyethylene (HDPE), a premium chemical-resistant plastic that ensures durability and convenience, especially for on-the-go use. Their opaque design provides excellent UV protection. While failures are very rare after eight months of use, these containers are ideal for short-term use (under six months) and travel due to their durability and portability. The warranty for the plastic bottles is one year for Pure CDS and two years for Chlorine Dioxide kits.

Difference Between CDS 3000 ppm and Chlorine Dioxide KIT?

CDS (Chlorine Dioxide Solution) is a pre-activated solution containing chlorine dioxide gas dissolved in water at a concentration of 3000 ppm. It is convenient to use and does not produce any byproducts associated with kits. However, it has a shorter shelf life compared to the CD kit, as it is sensitive to heat and air. Storage is also different; keep it in a cool place and refrigerate before opening. Unopened, it lasts for up to 8 months, and once opened, it remains effective for 1 to 3 months. Additionally, CDS is five times more expensive than the CD kit.

Quick conversion: 11 mL of CDS 3000 ppm ≈ 1 mL of activated KIT.

Where are your Chlorine Dioxide Supplies sourced from, and what is their quality?

CDS 3000 ppm

Manufactured in the United States — Electrolytically Produced for Maximum Purity | Ultra Pure CDS 3000 ppm | No Chemical Acids, Additives or Byproducts | Manufactured by an EPA-Registered & NSF/ANSI 60 Certified Company for Drinking Water Applications | ISO 9001:2015 Certified Manufacturer

Bottled in USA — Bottled in an ISO 22716 & GMP Certified Facility in the USA | Bottled in a non EPA-registered & non-NSF-certified facility

Chlorine Dioxide KIT

PART A - Manufactured in Canada & Bottled in Canada  —Ultra Pure Grade Sodium Chlorite Solution 25% | Not Made from Sodium Flakes | EPA Registered | NSF/ANSI/CAN 60 Drinking Water Certified | KOSHER Certified | Conforms to American Water Works Association Standard | Bottled in a non-registered facility

PART B - Manufactured & Bottled in the USA — Ultra Pure Grade Hydrochloric Acid 4% Aqueous Solution | ACS Reagent & NF Grade Purity | FCC Grade Certified | Tested by ISO 9001:2015 Certified Laboratory | Meets Food Chemical Codex 5th Edition Standards | Bottled in a non-registered facility

Chlorine Dioxide KIT vs. Pure CDS 3000 PPM

🆚The Chlorine Dioxide KIT and Pure CDS 3000 PPM both utilize Chlorine Dioxide. The primary distinction is that our Chlorine Dioxide KIT requires activation and yields a solution with a potency of 33,000 ppm for every 1 ml of activated solution, whereas Pure CDS 3000 PPM is pre-activated and maintains a more moderate strength of 3000 ppm. Pure CDS means it contains no residual Chlorine Dioxide KIT ingredients or byproducts except Chlorine Dioxide Gas.🔬🦠

What is the Difference Between Part A 22.4% and 25% Sodium Chlorite?

Part A has two options: 22.4% and 25% Sodium Chlorite. They both make Chlorine Dioxide when activated by Part B. The 25% version is slightly stronger, about 10% stronger than the 22.4%. They both work the same, and the difference would not be noticeable for most users. Some people may prefer one over the other, but the choice is a matter of personal preference.

For Part B of the kits, what is the Difference Between Citric Acid and Hydrochloric Acid (HCL)?

Part B has two different food-grade acids to activate Part A, Citric Acid and Hydrochloric Acid (HCl). Both Citric Acid and HCL will activate the Part A Sodium Chlorite in 30 to 50 seconds. HCL is also much more popular than Citric Acid and may be stronger at activating.

How do you make Choline Dioxide with a KIT?

There are many ways to make Chlorine Dioxide, but one of the easiest methods is to activate Sodium Chlorite. This can be done easily using Chlorine Dioxide Kits. Simply add 1 drop of Part A and 1 drop of Part B together in a clean glass and wait 30 to 50 seconds. Congratulations, you now have Chlorine Dioxide!

How to Store Pure CDS 3000 ppm?

Storage: Upon receiving Pure CDS, it's helpful to refrigerate it immediately. Allow it to refrigerate for at least 4 hours before opening. Rest assured, our solution retains its full strength for up to 8 months when unopened from the date received. Once opened, it remains potent for approximately 1 to 4 months.

How to activate Chlorine Dioxide Kits?

KIT Activation of Chlorine Dioxide: Mix 1 drop of PART A Sodium Chlorite and 1 drop of PART B Hydrochloric Acid or Citric Acid in a clean container to make Chlorine Dioxide. Use one drop of each. Allow 30 to 50 seconds for activation.

Storage: Keep in a cool, dry, dark place with the lid closed. Full strength for 1 to 2 years.

What is the conversion of the Chlorine Dioxide KIT to Pure CDS 3000 PPM?

⚖11 ml of Pure CDS 3000 PPM is equivalent to 1 ml of activated Chlorine Dioxide KIT, making it 11 times stronger.

💪Upon activation, 1 ml of Sodium Chlorite from our Chlorine Dioxide KIT has been verified to generate approximately 33,000 ppm of Chlorine Dioxide, whereas Pure CDS 3000 PPM is 3000 ppm. It's important to note that with the KIT, this will be a total of 2 ml, as 1 ml of Part B is added to activate.

How is your Sodium Chlorite Solution made?

Our Sodium Chlorite Solution is produced by an industrial manufacturer at a 25% concentration, adhering to the highest standards. This meticulous process ensures the quality and effectiveness of our product for various applications.⭐🏭

📏What is 28% Sodium Chlorite?

📐28% Sodium Chlorite Solution is equivalent in concentration to 22.4% Sodium Chlorite Solution. This discrepancy arises when Sodium Chlorite is produced using 80% Sodium Chlorite flakes. While some refer to it as 28%, the actual concentration is 22.4% Sodium Chlorite Solution, with 5.6% consisting of inert salts, which are sometimes counted as Sodium Chlorite. We do not make it from flakes like others, this way we have less 1% salts and it is more pure.🕵

Do you have Sodium Chlorite flakes?

We do not offer Sodium Chlorite flakes as they are not available in Canada.

What is the standard of your Sodium Chlorite Solution Part A?

PART A - This product is proudly manufactured and bottled in Canada, featuring an Ultra Pure Grade Sodium Chlorite Solution at a concentration of 25% or 22.4%. It is not sourced from sodium flakes, ensuring a higher quality formulation. The solution is registered with the EPA, demonstrating compliance with safety and environmental standards. Additionally, it holds NSF/ANSI/CAN 60 certification for drinking water. It is also KOSHER certified, meeting dietary requirements for certain consumers. Furthermore, the solution conforms to the rigorous standards set by the American Water Works Association. Each bottle is carefully filled in a facility that, while not registered, adheres to stringent safety and quality protocols.

What is the quality of Hydrochloric Acid (HCL) Part B?

PART B - Proudly Manufactured and Bottled in the USA, this Ultra Pure Grade Hydrochloric Acid is formulated as a 4% Aqueous Solution. It meets the highest standards of purity, being classified as ACS Reagent and NF Grade, ensuring its suitability for various applications. Certified to FCC Grade, this product has undergone rigorous testing by a laboratory accredited with ISO 9001:2015, reflecting our commitment to quality and consistency. Our Hydrochloric Acid complies with the Food Chemical Codex 5th Edition standards, assuring you of its reliability for food-related uses. Each bottle is carefully filled in a facility that, while not registered, adheres to stringent safety and quality protocols.

Do you have wholesale prices?

We offer a wholesale discount of 20% off for Chlorine Dioxide bottle orders over $275.00 CAD, which are eligible for wholesale pricing.

To apply the wholesale discount, use the code CDSWHOLESALE during checkout.

We offer a wholesale discount of 25% off for Chlorine Dioxide bottle orders over $550.00 CAD will also qualify for wholesale pricing.

To apply this discount, please use the code WHOLESALE25 during the checkout process.